Effective Date: January 10, 2026
Company Name: Ehumu Shop
Page Name: Ehumu.Shop
Website: ehumu.shop
Email: ehumu.shop@gmail.com

Ehumu Shop (“we,” “our,” “us”) respects your privacy. This Privacy Policy explains how we collect, use, store, and share personal information when you communicate with us through our website and our Facebook Page (Ehumu.Shop), including when we use automation tools such as n8n to manage customer messages and requests.

1) Information We Collect

When you contact us (including via Facebook Messenger), we may collect and process:

  • Identifiers: your name, Facebook profile name, Messenger ID (or page-scoped ID), and profile details that you choose to share.
  • Contact details: phone number, email address, delivery address (if you provide it for an order).
  • Message content: messages you send, attachments, images, and any information you include in your conversation.
  • Order-related details: product interest, order information, payment method preference (we do not collect full card details via Messenger).
  • Technical data: timestamps, message status, and metadata needed to operate customer support and automation.

2) How We Use Your Information

We use your information to:

  • Respond to your inquiries and provide customer support.
  • Confirm orders, delivery details, and after-sales service.
  • Send order updates and important service messages.
  • Improve our service quality and response speed.
  • Automate workflows using n8n (for example: routing messages, tagging conversations, saving customer requests, creating support tickets, or notifying our team).

3) Automation and n8n (How Messenger Data Is Processed)

To manage customer communication efficiently, we may connect Facebook Messenger with n8n, an automation platform. Through this connection:

  • Messages you send may be received, processed, and routed automatically.
  • Certain message data may be logged to help us track requests and respond faster.
  • We limit access to this data to authorized staff and systems only.

We do not sell your personal information and we do not use Messenger conversation data to build marketing profiles unrelated to your request.

4) Legal Basis (Where Applicable)

We process your information based on one or more of the following:

  • Consent: when you choose to message us or provide details voluntarily.
  • Contract/Order fulfillment: when your information is needed to complete an order or service.
  • Legitimate interests: to run customer support, prevent fraud, and improve service.

5) Sharing of Information

We may share information only when necessary:

  • Service providers/tools: such as hosting, customer support tools, automation tools (including n8n), and analytics—only for business operations.
  • Delivery partners: to deliver your products.
  • Legal requirements: if required by law or to protect our rights and customers.

We do not share your personal information with third parties for their own marketing purposes.

6) Data Retention

We keep your information only as long as needed for:

  • Customer support and order processing,
  • Legal, accounting, or reporting requirements,
  • Dispute resolution and fraud prevention.

When no longer needed, we delete or anonymize data where reasonable.

7) Data Security

We take reasonable technical and organizational measures to protect your information, including access controls and secure storage. However, no method of transmission over the internet is 100% secure.

8) Your Choices and Rights

You may request to:

  • Access, correct, or update your information,
  • Delete your information (where applicable),
  • Stop receiving non-essential messages.

To make a request, email us at ehumu.shop@gmail.com.

9) Facebook / Meta Platform Notice

When you use Facebook Messenger, Meta may process your data under their own policies. Your interactions are also subject to Facebook/Meta’s terms and privacy policies. We only receive the information you share with us through Messenger and what Facebook allows us to access.

10) Children’s Privacy

Our services are not intended for children under 13 (or the minimum age required by local law). We do not knowingly collect personal data from children.

11) Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on our website with a revised effective date.

12) Contact Us

If you have questions about this Privacy Policy or your data, contact:

Ehumu Shop
Website: ehumu.shop
Email: ehumu.shop@gmail.com